Observatory Medical Practice

Jericho Health Centre, New Radcliffe House, Walton Street, Oxford, OX2 6NW

Appointments

How can I book an appointment?

  • Via reception, either in person or by calling 01865 429 993 between 8:30am and 6:00pm Monday to Friday.
  • Via Online Patient Access – if you have signed up for this.
  • Appointments with the Nurse or specialist GP appointments can only be booked via speaking to reception.

Routine GP Appointments

  • For ongoing matters please try to see your ‘usual’ GP.
  • Appointments are usually 10 minutes long, but we can sometimes accommodate double appointments for particularly complex issues or more than two problems.
  • Saturday morning appointments are available primarily for those who find it difficult to attend during usual surgery hours. These MUST be pre-booked.

Urgent GP Appointments

  • The Duty Doctor is able to see patients on the day who have urgent medical matters when there are no routine appointments available.
  • If you require this service, please phone reception who will take a message for the Duty Doctor – including a contact number (you must be able to receive a call from the doctor) and a brief description of the medical problem so that the doctor can safely triage the calls.

Telephone Consultations

  • Some matters can be addressed by speaking to the doctor on the phone rather than seeing them face-to-face. These appointments should be booked in advance if you would like to speak to a particular doctor. Urgent calls will be dealt with by the duty doctor.
  • Please book a phone consultation via reception. We will need a contact number for the doctor to phone you back on, and a brief reason for the call.
  • We cannot guarantee the time a doctor will be able to phone you back, although we may be able to indicate a probable timeframe and we will try to phone at a time that is suitable for you if you inform us of this.

Home Visits

  • Home visits are for emergencies or for those who are housebound. The doctors cannot visit those who are well enough to attend or can be brought to the surgery.
  • The GP’s usually do their home visits after morning surgery.
  • When requesting a visit, please give the receptionist a brief description of the problem and make the request as early as possible in the day. This allows the doctors to plan their visits around telephone appointments, surgeries and administration.
  • For a home visit outside of these hours please telephone NHS 111.

Evening and Weekend

  • These are run by OxFed and are available to all patients registered in Oxford – clinics are located across the Oxford City area.
  • You can see NHS GPs and a range of other health professionals.
  • These can be pre-booked via reception.
  • For more information go to the OxFed website.  

Extended Hours (Evening and Weekend GP Clinics)

This service will be starting in June 2018 at our Practice on Tuesday evenings and Saturday mornings. https://oxfed.uk/evening-and-weekend-gp-clinics

Out of Hours – how do I get medical advice when the surgery is closed?

  • Please call 01865 429993 and you will be advised of who to contact or call NHS 111.
  • NHS 111 is the number to call when a medical situation is not a 999 emergency but you need medical advice quickly. This service is for urgent assistance – please do not call for routine enquiries or with matters that can wait until our surgery is next open.