Friends & Family Test Results




The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.


FFT Results

Select year:
  • 76% Extremely Likely
  • 19% Likely
  • 4% Neither Likely nor Unlikely
  • 1% Unlikely
  • 0% Extremely Unlikely
  • 0% Do Not Know
Month / Year Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Do Not Know
Jan 2024 29 10 4 0 0 0
Feb 2024 33 5 1 0 0 0
Mar 2024 15 1 0 1 0 0
Apr 2024 12 6 0 0 0 0
May 2024 0 0 0 0 0 0
Jun 2024 0 0 0 0 0 0
Jul 2024 0 0 0 0 0 0
Aug 2024 0 0 0 0 0 0
Sep 2024 0 0 0 0 0 0
Oct 2024 0 0 0 0 0 0
Nov 2024 0 0 0 0 0 0
Dec 2024 0 0 0 0 0 0

Patient feedback

We asked the question:
Why did you choose that response?

I have always been happy both with the medical care offered by the Observatory, and also the administration service,
Posted on: 25/10/2023

I hear that a lot of people are having difficulties accessing GP services these days but I am pleased to say that the service I receive from Observatory Medical Practice is always first class and I am so fortunate to be registered here.
Posted on: 25/10/2023

Excellent care by all GPs and nurses in this practice.
Posted on: 25/10/2023

This medical practice has been amazingly good. I cannot fault them. The Reception staff are helpful. The GPs are caring and lovely. I have always been able to get an appointment. My husband has a chronic illness, and they have been fantastic with him over the last 15 years. IF you are able to get on this Practice’s books, do so. Thank you for all you have done for me and my husband.
Posted on: 25/10/2023

Very nice staff Very professional GP Thank you
Posted on: 25/10/2023

My concerns were dealt with thoroughly and quickly
Posted on: 25/10/2023

Always consistent and responsive staff throughout the centre. The Drs engage in discussion and respond with respect and don't patronise.
Posted on: 25/10/2023

The doctors are always very helpful and well prepared. Not had trouble to get appointments.
Posted on: 11/10/2023

Great doctors, although reception staff can be quite unfriendly on the phone
Posted on: 11/10/2023

Good helpful service
Posted on: 11/10/2023

Helpful clear and listening
Posted on: 11/10/2023

Fairly quick appointment Doctor highly skilled and approachable Thank you
Posted on: 11/10/2023

Always an excellent service and very kind.
Posted on: 11/10/2023

Nice reception & clean. Appointment was on time.
Posted on: 29/09/2023

The practice is by far the best I’ve ever been to. Every doctor or nurse I have met has been extremely good, and I always feel that my issues are taken seriously and that I receive excellent medical care. Furthermore I feel met with respect, care and kindness, which makes such a huge difference. The receptionists are also always very respectful and helpful. Thank you all for your amazing work it is hugely valued!
Posted on: 28/09/2023

The staff are fantastic, I can always get an appointment when I need, and they have really helped me to feel at ease with discussing my health. I used to be scared of going to see the GP, now I feel respected and that my health will be taken seriously so I feel more able to have a conversation about my health with them.
Posted on: 27/09/2023

Very helpful GP.
Posted on: 07/08/2023

I received kind and prompt attention with regard to two distressing issues. The speedy prescription of antibiotics ensured an early recovery from the urine infection and the E consult was an excellent way to identify a course of action with the optimum use of everyone’s time. I always feel valued at Observatory practice. Thank you
Posted on: 04/08/2023

Extremely efficient and competent.
Posted on: 03/08/2023

Efficient and sympathetic responses
Posted on: 02/08/2023

Very well run surgery, personal & polite service & the best GPs ie Dr Lancaster
Posted on: 02/08/2023

Phone d on Monday. Appointment Friday. Excellent consultation with medical student with GP as mentor. Reassuring advice given.
Posted on: 02/08/2023